Returns Policy

Crafted Items

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our returns policy below.

1. Returns for Defective Items

If your item is faulty, damaged, or does not function as intended, you may return it for a replacement or a refund.

Eligibility: The product must have a manufacturing defect or damage not caused by misuse.
Timeframe: Returns for defective products must be requested within 14 days of receipt.
Process: Please contact us at pupandbeartravels@gmail.com with details of the defect and provide photos if applicable.

2. Returns for Non-Defective Items

If you change your mind or are unsatisfied with your purchase, we accept returns for non-defective products under the following conditions:

Eligibility: The item must be in its original, unused condition and in its original packaging.
Timeframe: Returns must be requested within 14 days of receipt.
Process: Contact us to initiate a return.

3. Refunds & Exchanges

Refunds will be processed within 3 days after we receive and inspect the returned item.
If you prefer an exchange instead of a refund, please let us know when initiating the return.
Certain items may be non-returnable, such as personalized or final sale items.

4. Additional Terms

We reserve the right to refuse returns that do not meet our policy requirements.
Please retain proof of postage when returning an item.
If the return is due to an error on our part (e.g., wrong item shipped), we will cover return shipping costs.

Printed items such as t-shirts and mugs

These items are provided directly by a supplier, as such they have their own returns policy.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
If there is an issue with an item you have received, please contact us directly so we can report a problem with the supplier before the item is sent back.